Shipping policy
SHIPPING POLICY
SHOP VERSE
We know you're excited to receive your order — and so are we! This Shipping Policy explains everything you need to know about how we get your purchases from our store to your door. If you have any questions not answered here, please reach out to us at [EMAIL ADDRESS] and we'll be happy to help.
1. Order Processing Time
Once your order is placed and payment is confirmed, our team gets to work preparing your items for shipment. Here's what to expect:
• Orders are processed within 2 business days (Monday to Friday, excluding Canadian statutory holidays)
• Orders placed on weekends or public holidays will begin processing on the next business day
• During peak periods (holiday sales, promotions, or high-demand events), processing times may be extended additional business days — we'll keep you informed
Please note: Processing time is separate from shipping/transit time. Your total delivery time = processing time + shipping time.
🛍️ Order Confirmation: You will receive an order confirmation email immediately after your purchase. Once your order ships, you'll receive a separate shipping confirmation email with your tracking number.
2. Shipping Methods & Delivery Timeframe
2.1 Remote & Rural Locations
Deliveries to remote, rural, or northern communities (including areas served only by Canada Post's northern delivery routes) may require additional transit time beyond standard estimates. We appreciate your patience and will do our best to keep you updated.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of your order, and your chosen shipping method. Here's a quick overview:
4. Order Tracking
We want you to know exactly where your order is at all times. Here's how tracking works:
• Once your order ships, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package
• Tracking information may take up to 24 hours to become active after your shipping confirmation email is sent
• You can also track your order by logging into your account on our website and viewing your Order History
• For Canada Post shipments, you can track your parcel at canadapost-postescanada.ca
• For Purolator, UPS, or FedEx shipments, tracking links will be included directly in your email
No tracking email? Please check your spam or junk folder first. If you still can't find it, contact us at deepberyar8998@gmail.com with your order number and we'll look into it right away.
5. Delivery Issues and Delays
5.1 Delayed Shipments
While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to:
• High parcel volumes during peak seasons (e.g. Black Friday, Christmas, Mother's Day)
• Severe weather conditions, natural disasters, or other force majeure events
• Carrier operational disruptions, labour disputes, or service outages
• Customs or border inspections for international shipments
• Incorrect or incomplete delivery address provided at checkout
If your order is significantly delayed beyond the estimated delivery window, please contact us at deepberyar8998@gmail.com and we will investigate with the carrier on your behalf.
5.2 Lost Packages
If your tracking information shows your package as delivered but you haven't received it, please:
• Check around your property, with neighbours, or in a secure location where the carrier may have left it
• Check with all household members in case someone else accepted the delivery
• Wait 24–48 hours, as carriers sometimes mark packages as delivered slightly early
• Contact us at [EMAIL ADDRESS] if the package is still missing after 48 hours
We will open an investigation with the carrier. If the package is confirmed lost, we will arrange a replacement shipment or issue a full refund at no additional cost to you.
5.3 Damaged Packages
If your order arrives damaged, please:
• Take clear photos of the damaged packaging and the product before opening or discarding anything
• Contact us at deepberyar8998@gmail.com within 48 hours of delivery with your order number and photos
We will arrange a replacement or refund as quickly as possible. Please do not discard any damaged items or packaging until we have reviewed your claim.
5.4 Wrong or Missing Items
If you receive an incorrect item or your order is missing an item, please contact us at deepberyar8998@gmail.com within 7 days of delivery. We will make it right with a replacement or refund — no need to return the incorrect item in most cases.
5.5 Failed Delivery Attempts
If the carrier is unable to deliver your package (e.g. no one is home and no safe drop-off location is available), they will typically leave a delivery notice card and attempt redelivery or hold the parcel at a local pickup location for a limited time. If the package is returned to us as undeliverable, we will contact you to arrange re-shipment. Additional shipping charges may apply.
6. International Shipping
We are proud to ship to customers outside Canada. International shipping is available.
6.1 Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and fees levied by your country's government. These charges are the sole responsibility of the customer and are not included in our shipping costs or product prices.
• Customs fees vary by country and are determined by your local customs authority
• We are not able to predict or control customs processing times, which may add delays
• We are legally required to accurately declare the value and contents of all international shipments
• We cannot mark international orders as 'gifts' or under-declare values on customs forms
6.2 International Returns
For international returns, the customer is responsible for return shipping costs and any customs or duties incurred. We recommend using a trackable shipping service for international returns. Please contact us at deepberyar8998@gmail.com before sending any international return.
6.3 Countries We Do Not Ship To
We are currently unable to ship to countries subject to Canadian or international trade sanctions, or regions where reliable delivery cannot be guaranteed. If your country is not available at checkout, please contact us and we will do our best to assist you.
7. Additional Information
7.1 Address Accuracy
Please double-check your shipping address before completing your order. SHOP VERSE is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address after placing your order, contact us immediately at deepberyar8998@gmail.com — we will do our best to correct it before the order ships, but we cannot guarantee changes can be made.
7.2 Signature Required
Some high-value orders may require a signature upon delivery for security purposes. If a signature is required, this will be noted in your shipping confirmation email. If you are unavailable to sign, the carrier will leave a delivery notice with instructions for pickup or redelivery.
7.3 P.O. Boxes
We can ship to P.O. Boxes via Canada Post for standard and expedited shipping options. Express courier services (Purolator, UPS, FedEx) require a physical street address and cannot deliver to P.O. Boxes.
7.4 Multiple Items in One Order
If your order contains multiple items, they will typically be shipped together in one package. In some cases (e.g. oversized items, out-of-stock items arriving at different times), your order may be split into multiple shipments at no extra charge to you. You will receive separate tracking numbers for each shipment.
8. Questions About Your Shipment?
Our customer support team is here to help. If you have any questions about your order's shipping status, or if something didn't go as expected, please get in touch:
Email: deepberyar8998@gmail.com
Response Time: We aim to respond to all inquiries within 1–2 business days.
Hours: [BUSINESS HOURS,Mon–Fri, 9AM–5PM EST]
This Shipping Policy applies to orders placed through Shopverse.. We reserve the right to update this policy at any time.