Terms of service

TERMS OF SERVICE

SHOP VERSE

Please read these Terms of Service ("Terms") carefully before using the website operated by [STORE NAME] ("we", "us", or "our"). By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you and [STORE NAME], a business operating in Canada. These Terms are governed by the laws of Canada and the applicable province specified in Section 10.

 

1. Account Terms

1.1 Account Creation

To access certain features of our store, you may create a customer account. When creating an account, you agree to:

•       Provide accurate, current, and complete information during registration

•       Maintain and promptly update your account information to keep it accurate

•       Keep your password confidential and not share it with any third party

•       Accept responsibility for all activity that occurs under your account

•       Notify us immediately at [EMAIL ADDRESS] if you suspect unauthorized use of your account

1.2 Eligibility

You must be at least 18 years of age, or the age of majority in your province or territory of residence, to create an account or place an order. By using our store, you represent and warrant that you meet this eligibility requirement. Minors may only use our store under the supervision of a parent or legal guardian who agrees to these Terms.

1.3 Account Suspension & Termination

We reserve the right to suspend, disable, or permanently terminate your account at our sole discretion, without prior notice or liability, if we reasonably believe you have:

•       Provided false or misleading account information

•       Violated any provision of these Terms

•       Engaged in fraudulent, abusive, or unlawful conduct

•       Failed to pay for a completed order

You may close your account at any time by contacting us at [EMAIL ADDRESS]. Closing your account does not affect any outstanding orders or legal obligations.

1.4 One Account Per Person

Each customer is permitted to maintain one active account. Creating multiple accounts to circumvent bans, promotions, or other restrictions is prohibited and may result in all associated accounts being terminated.

 

2. Pricing and Payment

2.1 Prices

All prices displayed on our website are in Canadian dollars (CAD) unless otherwise stated. Prices are subject to change without notice. The price charged for an order will be the price in effect at the time the order is placed.

2.2 Taxes

All applicable Canadian federal and provincial taxes (GST, HST, PST, QST) will be calculated and displayed at checkout based on your shipping address. You are responsible for any applicable customs duties, import fees, or additional taxes if ordering from outside Canada.

2.3 Payment Methods

We accept the following payment methods:

•       Major credit and debit cards (Visa, Mastercard, American Express)

•       PayPal and other digital wallets as displayed at checkout

•       Any additional payment options shown on our checkout page

All payment transactions are processed securely by our third-party payment processor(s). We do not store your full credit card or banking details on our servers. By providing payment information, you represent that you are authorized to use the selected payment method.

2.4 Currency & Exchange

If your financial institution processes a transaction in a currency other than CAD, you may be subject to foreign exchange fees or conversion rates set by your bank or card issuer. We are not responsible for such fees.

2.5 Pricing Errors

In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly. You will receive a full refund of any amounts charged. We are not obligated to honour orders placed at erroneous prices.

 

3. Product Descriptions

3.1 Accuracy

We make every effort to display our products as accurately as possible, including descriptions, images, dimensions, weights, and colours. However, we do not warrant that product descriptions, images, or other content on our website are completely accurate, current, or error-free.

3.2 Colours & Appearance

The colours and appearance of products may vary depending on your monitor, screen calibration, or device settings. We are not responsible for any variance between the product's on-screen appearance and its actual physical appearance.

3.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If an item becomes unavailable after your order is placed, we will contact you to offer a replacement, store credit, or a full refund.

3.4 Third-Party Products

Some products sold on our store are sourced from third-party suppliers or manufacturers. Product descriptions for such items are provided in good faith based on information from those suppliers. We are not responsible for manufacturer errors in product specifications.

 

4. Order Acceptance

4.1 Order as Offer

Placing an order on our website constitutes an offer by you to purchase the selected product(s) at the stated price. An order confirmation email does not constitute our acceptance of your order — it is simply an acknowledgment that we have received your request.

4.2 Right to Refuse or Cancel

We reserve the right to accept, refuse, or cancel any order at our sole discretion, for reasons including but not limited to:

•       Suspected fraud or unauthorized payment activity

•       Pricing or product description errors

•       Inability to verify your payment or billing information

•       Violations of these Terms or our policies

•       Product unavailability or supply chain issues

•       Shipping restrictions to your location

4.3 Order Confirmation

Your order is considered accepted when we send you a shipping confirmation email indicating that your item(s) have been dispatched. At that point, a binding contract of sale is formed between you and [STORE NAME].

4.4 Order Modifications

Once an order has been submitted, we cannot guarantee that modifications (such as address changes, product swaps, or cancellations) can be accommodated. Please contact us immediately at [EMAIL ADDRESS] if you need to change or cancel an order, and we will do our best to assist you before the order is processed.

 

5. Shipping and Delivery

5.1 Shipping Destinations

We ship to addresses within Canada. We may also ship internationally at our discretion. Specific shipping destinations and any restrictions are detailed on our Shipping Policy page.

5.2 Shipping Carriers & Methods

We ship using trusted Canadian and international carriers including Canada Post, Purolator, UPS, FedEx, and others. The available shipping methods and estimated delivery times will be presented at checkout.

5.3 Delivery Timeframes

Estimated delivery times are provided in good faith and are not guaranteed. Delivery timelines may be affected by:

•       Carrier delays, strikes, or service disruptions

•       Severe weather, natural disasters, or other force majeure events

•       High-volume periods (holidays, sales events)

•       Remote or rural delivery locations

•       Customs processing for international shipments

We are not liable for delays caused by circumstances beyond our reasonable control.

5.4 Risk of Loss

Title and risk of loss for products pass to you upon delivery to the carrier. If your order is lost in transit, please contact us at [EMAIL ADDRESS] and we will work with the carrier to investigate and, where appropriate, arrange a replacement or refund.

5.5 Incorrect Addresses

You are responsible for providing an accurate and complete shipping address at the time of purchase. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address. Additional shipping charges may apply to re-ship returned parcels.

5.6 Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Free shipping thresholds, if applicable, will be displayed on our website. Shipping fees are non-refundable unless the return is due to our error.

 

6. Returns and Refunds

6.1 Return Eligibility

We want you to be completely satisfied with your purchase. Items may be returned within 8 days of the delivery date, provided they are:

•       In original, unused, and unaltered condition

•       In their original packaging with all tags, labels, and accessories intact

•       Accompanied by proof of purchase (order number or receipt)

6.2 Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged upon arrival:

•       Final sale or clearance items marked as non-returnable

•       Perishable goods, food, or consumable products

•       Personal care and hygiene products that have been opened

•       Digital downloads or software once accessed

•       Gift cards

•       Custom-made or personalized products

6.3 How to Initiate a Return

To start a return, please contact us at [EMAIL ADDRESS] with your order number and reason for return. We will provide you with return instructions and, where applicable, a prepaid return shipping label. Do not return items without first obtaining a Return Merchandise Authorization (RMA) from us.

6.4 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 5 business days. Approved refunds will be issued to your original payment method within 7-10 business days. Please note that your financial institution may require additional processing time.

Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

6.5 Exchanges

We offer exchanges for items of equal or lesser value, subject to stock availability. To request an exchange, contact us at [EMAIL ADDRESS]. Exchanges are processed as a new order once your return is received and approved.

6.6 Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us at [EMAIL ADDRESS] within 48 hours of delivery with photos of the issue. We will arrange a replacement, refund, or store credit at no additional cost to you.

6.7 Canadian Consumer Protection

Nothing in these Terms limits or excludes your rights under applicable Canadian consumer protection laws, including provincial Sale of Goods Acts and consumer protection legislation. Statutory rights cannot be waived by contract.

 

7. Prohibited Uses

By using our website, you agree not to:

•       Use our website for any unlawful purpose or in violation of any federal, provincial, or local laws or regulations

•       Engage in fraudulent transactions, including using stolen payment information or making false chargebacks

•       Attempt to gain unauthorized access to our systems, servers, databases, or other restricted areas

•       Transmit any malware, viruses, ransomware, spyware, or other harmful code

•       Scrape, crawl, or harvest content or data from our website using automated tools without our express written consent

•       Use our website to send unsolicited commercial messages (spam) in violation of CASL or any other applicable law

•       Impersonate any person or entity, or misrepresent your affiliation with any person or entity

•       Reverse engineer, decompile, or otherwise attempt to extract the source code of any part of our website

•       Interfere with or disrupt the integrity or performance of our website or servers

•       Post or transmit any content that is defamatory, hateful, harassing, obscene, or otherwise objectionable

•       Resell or commercially exploit our products or services without our prior written authorization

•       Create fake reviews, manipulate ratings, or engage in deceptive conduct that misleads other customers

Violation of these prohibitions may result in immediate termination of your account and may be reported to relevant law enforcement authorities.

 

8. Intellectual Property

All content on our website — including but not limited to text, graphics, logos, product images, button icons, audio clips, digital downloads, and software — is the property of [STORE NAME] or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial shopping purposes. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of our website or its content without our express written permission.

 

9. Limitation of Liability

9.1 Disclaimer of Warranties

Our website and all products and services are provided on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind, either express or implied, to the fullest extent permissible under applicable Canadian law. We do not warrant that our website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

9.2 Limitation of Damages

To the maximum extent permitted by applicable law, [STORE NAME], its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

•       Loss of profits, revenue, or anticipated savings

•       Loss of data, goodwill, or business opportunities

•       Costs of procuring substitute goods or services

•       Any damages arising from your reliance on information obtained through our website

9.3 Cap on Liability

In any event, our total aggregate liability to you for any claim arising from or related to these Terms or your use of our website and services shall not exceed the greater of: (a) the amount you paid to us for the specific product or service giving rise to the claim in the twelve (12) months preceding the claim, or (b) one hundred Canadian dollars (CAD $100.00).

9.4 Exceptions

Nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under applicable Canadian law, including mandatory consumer protection rights.

9.5 Indemnification

You agree to indemnify, defend, and hold harmless [STORE NAME] and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your violation of these Terms, your use of our website, or your infringement of any third-party rights.

 

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the federal laws of Canada applicable therein, without regard to conflict of law principles.

10.2 Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our website shall be brought exclusively in the courts located in Canada. You hereby consent to the personal jurisdiction of such courts.

10.3 Dispute Resolution — Good Faith Negotiation

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services through good-faith negotiation. To initiate this process, please contact us at [EMAIL ADDRESS] with a written description of your dispute. We will respond within 15 business days.

10.4 Consumer Rights

Nothing in this Section limits your right to file a complaint with or seek assistance from applicable Canadian consumer protection agencies, including provincial consumer affairs offices or the Competition Bureau of Canada.

 

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and [STORE NAME] with respect to your use of our website and supersede all prior agreements, representations, and understandings.

11.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

11.4 Changes to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated by posting the revised Terms on our website with an updated effective date. Your continued use of our website after such changes constitutes your acceptance of the new Terms. If you do not agree with the revised Terms, you must stop using our website.

11.5 Contact Us

For any questions about these Terms, please contact us at: deepberyar8998@gmail.com.

 

These Terms are governed by the laws of Canada

 

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